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Contact Us

Have a question?

Please send us a message if you need help ordering, have a query before you place an order or even if you would like an update on an order you have already placed.

Don't forget, our items are all handmade to order and processing times are around 1-3 weeks unless stated otherwise in the product description.

Wanting to know about Refunds and Exchanges? Head here.

Message Us or email thetutufactory@hotmail.co.uk and we will get back to you as soon as we can!

 

Opening Times (May Vary!)

Please remember that we are a home run business. Sometimes we have to work out of these hours if we have appointments, illness or if Laura is working a shift on her other job. We will respond to messages as soon as we can so we appreciate your patience. 

Monday   09:00-11:30
Wednesday 09:00-11:30
Friday 09:30-11:30

 

Emails and calls are not monitored out of these hours (includes Facebook) We will get back to you as soon as we can. Please check out the FAQs to see if we can answer your question there.

Please note, we may not be available for calls sometimes if Laura is working from home. She would however be available through emails from home so if you can't get through on the phone then please just send over an email!

Thank you for your patience.