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Privacy Policy

We at the Tutu Factory UK are committed to ensuring that your privacy is protected.

If we should ask you to provide any personal information when using our website,then you can be assured that we will maintain the security of that information and use it only in accordance with this privacy statement.


We strictly adhere to the requirements set out in the UK's data protection legislation. www.tutufactory.co.uk may occasionally make changes to this policy and will update this page accordingly with the laws. Please make sure you check this statement to ensure that you are happy with our current policy before purchasing from our store.

Our Privacy Policy describes how and when we collect any information from you as well as how we use and share that information when you purchase from us, contact us, or otherwise use our services through our website www.tutufactory.co.uk.

 

WHAT WE COLLECT FROM YOU AND WHY

We receive, collect and store any information you enter on our website or provide us in any other way when placing an order with us.

When you are placing an order with us, we need to know your name, post address, email address, the product details and payment info. This information is used to allow us to process your order efficiently and will only ever be used to do so.

We will only request information we deem necessary to complete your order. 

In addition, our website host shopify.com may collect the Internet protocol (IP) address used to connect your computer to the Internet; your login; e-mail address;  password; computer and connection information and purchase history. They may use software tools to measure and collect your session info, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

This helps them improve services and hopefully ensure that you always have a problem free experience when using our website.

WHY WE NEED INFORMATION FROM YOU AND HOW WE USE IT

​At the Tutu Factory we rely on a number of legal bases to collect information, as well as how we use and share it, including:

As needed to provide and operate our services, such as when we use your information to fulfill your custom order, deal with any problems, or to provide ongoing customer support to you;

Affirmative consent when you have provided your affirmative consent which you may revoke at any time, such as when you sign up for our mailing lists;

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

​As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services in the future. We create statistical data using your information to provide the services you requested and in our legitimate interest to improve our services.

INFORMATION STORAGE, SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

SHOPIFY.COM

The Tutu Factory website is hosted on the shopify.com. Shopify provides us with the online platform that allows us to advertise and sell our products to you. Your data may be stored through shopify.com's data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. Information collection is necessary to provide you our services .

SERVICE PROVIDERS

We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, such as the Royal Mail, UPS, etc and payment processing gateways. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

We use your personal information for processing payments through a secure third party. We use Stripe and/or PayPal to securely manage all our payments. All direct payment gateways offered  by shopify.com and used by our company that adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of trusted brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit/debit card information by our store and it's service providers. Your payment information is temporarily retained by the secure payment gateways to enable us to provide a refund should this be necessary. We do not ever store your payment details.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

COMPLIANCE WITH LAWS

We may collect, use, retain, or share your information if we have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce our agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security,

or technical issues; or

(d) protect the rights, property, and safety of our Tutu Factory customers, or others.

 

 

DATA RETENTION

We will only ever retain your personal information for as long as necessary to provide you with our products and as described in our Privacy Policy.

However, we may sometimes be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

We describe these rights below:

ACCESS You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. 

CHANGE, RESTRICT & DELETE. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 

OBJECT You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

COMPLAIN. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US

For purposes of EU data protection law, We, the Tutu Factory, are the data controller of your personal information. If you have any questions or concerns, or  don't want us to process your date anymore,  you may contact us at thetutufactory@hotmail.co.uk. Alternately, you may mail us at:

121 Wharf Road, Pinxton, Notts, NG16 6GLH

 

COOKIES

We use a number of different cookies on our website. Cookies are little bits of information that are automatically stored on your computer so we can recognise you when you return to our store. If you would like more information on what cookies are, or how to control/delete them, then we would recommend you visit a site such as www.aboutcookies.org for detailed guidance and more info.

You can visit www.tutufactory.co.uk without telling us who you are or providing us with any personal information. If you do not wish to have  cookies on your system, you can amend your browser preferences to disable them.
 

This website uses necessary cookies. These cookies are essential in  order to ensure your security and enable you to move around the website and use its features, such as accessing secure areas of the website (your log in). Without these cookies,you may not be ale to take advantage of all the features on www.tutufactory.co.uk
 

 LINKS

Our website may contain links to other websites, such as in our BLOG or to credit customer photos. Please be aware that once you have used these links to leave our site, we do not have any control over the content, policies or terms and conditions they have in place on their website. We cannot be responsible for the protection and privacy of any information you may give during your visit to these sites as they are not bound by www.tutufactory's privacy statement. Please make sure you are comfortable with the sites own privacy policy before submitting any information.

Please note that we will never link to a site that we find unsafe.

QUESTIONS?

If you would like to access, correct, amend or delete your personal information or you're still unsure about your privacy please email ourselves at thetutufactory@hotmail.co.uk.